Knowledge of the Health Staff at the San Rafael Hospital in Leticia about the Mandatory System of Quality Guarantee in Healthcare

Abstract

This article resulted from the work carried out at the Jorge Tadeo Lozano University during 2012 to obtain the title of specialist in Management and Quality Audit in Healthcare. It is based on the regulations established in Decree 1011 of 2006, according to which the standards of the Mandatory System of Quality Guarantee in Healthcare (SOGCS, for its initials in Spanish) were created. <em><strong>Objective:</strong></em> To find out the degree of knowledge of the health staff working at the San Rafael Hospital in Leticia, Amazonas, about this decree. Materials and <em><strong>Methods:</strong></em> A descriptive and evaluative methodology was applied, which made it possible to establish, in a detailed manner, whether or not the staff working at the hospital was aware of this regulation. The staff, composed by a total of 75 people from the different healthcare areas, was interviewed in its entirety. An acceptable level was found in more than half of the population. <em><strong>Results:</strong></em> A huge degree of unfamiliarity with Decree 1011 of 2006 was found. Lack of interest in the topic and lack of training offered by the institution were found to be relevant weaknesses. <em><strong>Conclusion:</strong></em> According to the results obtained from the interviews, it is deduced that healthcare services are currently not being offered while taking the current regulation into consideration.